John Lee is committed to providing customers with a satisfactory shopping experience. If you are not satisfied with your purchase of a shoe rack, you can apply for a return or refund according to the following policy.

Due to continuous losses, the company has decided to clear out inventory at a loss. Although the company is currently conducting an inventory clearance event, we will still provide return and refund services for eligible orders in accordance with this policy to protect consumers’ legal rights.

1. Return Period

Customers can submit a return request within 30 days of receiving the goods.

Returned goods should meet the following conditions:

The goods have not been intentionally or intentionally damaged;

The goods are in normal condition;

Original packaging and related accessories are included;

Valid order information or proof of purchase can be provided.

2. Non-Returnable Items

The following items are generally not eligible for return:

Goods that have exceeded the 30-day return period;

Goods damaged due to human error;

Goods missing important accessories or that affect resale;

Goods that are not eligible for return according to laws and regulations.

3. Refund Processing

After receiving and inspecting the returned goods, we will notify you of the review result via email.

If your return request is approved:

The refund will be initiated after approval;

The refund will arrive within 3 business days;

The refund will be returned to the original payment account or payment method.

Actual arrival time may vary slightly depending on the processing speed of the bank or payment institution.

4. Order Cancellation

For orders that have not yet been shipped, customers can contact customer service to apply for cancellation. After successful cancellation, the refund will be processed according to the normal refund procedure.

5. Shipping Costs

If the return is due to product quality issues, wrong item shipped, or damage during transportation, the relevant return shipping costs will be borne by us; if the return is due to personal reasons, the return shipping costs may need to be borne by the customer (unless otherwise stipulated by law).

6. Contact Us

For returns, refunds, or related inquiries, please contact us through customer service. We will assist you as soon as possible.

Email: john.lee@foldafeet.shop

Phone: 2522175950

Address: 508 East Blvd, Williamson, NC 27892

Thank you for choosing John Lee. We always value customer satisfaction and strive to provide you with a safe and reliable shopping experience.